Dear Daniel, 6th September 2019
I trust you are well. I have enjoyed our chats with you over the past 5 years since the Lancashire Action Group was formed.
Despite the Club banning two of the Action Group from the ground the day after our first fanzine came out, I was pleased to have been invited to a couple of meetings last year with your Sales and Marketing Director James Hopwood, although disappointed that he refused to answer after our second meeting, despite assurances that he would come back to me about the Action Groups questions regarding the running of the Club.
It was a great shame that the Vitality Blast T20 game was abandoned against Yorkshire on Friday 9th August. After originally releasing a statement stating, to the astonishment of many, that no refund would be paid to members of the Club, after severe social media pressure, the Club then carried out a u-turn and promised to refund all members within 28 days of the fixture. As you are aware Lancashire (unlike Yorkshire members who have the game included as part of their membership package), charge members on top of their fees if they wish to attend the fixture.
Despite 28 days being a longer period than most other counties take the deadline is now upon us and we have received a large amount of correspondence from Lancashire fans, both members and non members, who are still waiting for their promised refund. This includes statements from supporters stating that they are to take legal advice if they are not paid immediately. Whilst we do not recommend they take this route I am sure you can understand the frustration being shown by the action taken from the Club to delay refunds over this 28 day period.
The Action Group request that all refunds are processed by the end of today. The club has lost around 8,000 members over the last 20 years let us hope this spectacular own goal will not result in more leaving the Club.
We have also been informed that Members who have tried to contact the Members Representative Group have also had no joy although as no minutes have been produced all season from any possible meeting of this non-elected body we suggest they are abolished. As many of this group have confirmed to us over the last few years their hands are tied by the Club and they are not fit for purpose.
Lancashire Action Group